Last updated: 18 June 2026
Acceptance
By accessing Prime Matchmaking, submitting an application, using a client portal, reviewing a recommendation, requesting an introduction, or participating in messaging, you agree to these Terms and the Prime Privacy Policy.
If you do not agree to these Terms, do not use Prime.
Nature Of The Service
Prime is a confidential matchmaking service. It is not an open dating feed, public profile directory, marketplace, or guarantee of a relationship outcome.
Prime may review applications, approve or decline access, prepare profiles, create recommendations, mediate introduction requests, and open messaging only when operational criteria are met.
Eligibility And Accuracy
You must be at least 18 years old and legally able to enter into these Terms. You agree to provide accurate, current, and complete information and to update it when necessary.
Prime may pause, decline, or remove access if information appears inaccurate, incomplete, misleading, unsafe, or inconsistent with the purpose of the service.
Confidential Conduct
You agree to treat all Prime recommendations, dossiers, photos, voice notes, introduction requests, messages, and member information as confidential.
You may not copy, publish, screenshot, forward, sell, scrape, harass, impersonate, threaten, or misuse information obtained through Prime.
Recommendations And Introductions
Recommendations are curated by Prime and may be assisted by ranking or compatibility tools. They are not promises of compatibility, attraction, safety, availability, or relationship success.
A paid client may request an introduction only when the product allows it. Prime may pass along, delay, decline, request revision, or close an introduction request at its discretion.
Messaging
Messaging opens only after the relevant introduction workflow and administrative enablement. Prime may restrict, revoke, or close messaging when necessary for safety, operations, or policy reasons.
You remain responsible for your own communications and decisions. Use judgment before sharing sensitive personal, financial, or location information.
Payments And Client Status
CRM lead stage and payment operations may determine whether someone is treated as a paid Prime client. Prime client status may be reflected inside the matchmaking platform for feature access.
Unless separately agreed in writing, fees, refunds, package terms, and bespoke service commitments are handled through the applicable Prime sales or service agreement.
Changes And Contact
Prime may update these Terms from time to time. Continued use after changes means you accept the updated Terms.
Questions about these Terms can be sent through the Prime concierge or support contact provided during onboarding or service operations.